Frequently Asked Questions

Standard delivery takes 3–5 business days within the continental US. White-glove delivery with in-home setup is available for an additional $199 and takes 5–10 business days.

Yes. We ship to over 40 countries via our global logistics partners. International orders include full customs clearance. Delivery times range from 7–21 business days depending on destination.

Absolutely. Once your order ships, you'll receive a tracking link via email. You can also check your order status anytime on our /tracking page.

We offer a 30-day satisfaction guarantee. Items must be in original condition with all packaging. Contact our concierge to initiate a return — we'll arrange complimentary pickup for orders over $1,000.

We source FSC-certified solid hardwoods: American white oak, European walnut, and sustainably harvested teak. Every piece comes with a provenance certificate detailing the wood's origin.

Dust regularly with a soft, dry cloth. For deeper cleaning, use a damp microfiber cloth with mild soap. Avoid direct sunlight and extreme humidity. We provide a care guide with every purchase.

Yes. All finishes are VOC-free, water-based poly or natural oil. Our upholstery fabrics are OEKO-TEX certified. We publish full material safety data sheets for every product line.

Every Aethelon piece carries a 5-year structural warranty covering frame, joints, and hardware defects. Upholstery and leather are covered for 2 years against manufacturing faults.

Yes. We maintain a parts inventory for every product line for at least 10 years after the last production run. Contact our concierge with your order number and we'll source replacements.

Our Try-On provides AI-powered room visualization. For hands-on assistance, our Design Concierge team offers complimentary 30-minute consultations for orders above $5,000.

Select pieces are available in custom finishes and fabric choices. Lead times for custom orders are 8–12 weeks. Use our AI Vision tool to preview how different options look in your space.